Frequently Asked Questions

How long will my order take?

All my items are handmade and made to order.
My current turnaround time is *Approximately 1 - 3 weeks.
- *Please keep in mind I'm a one woman shop everything is done by me.
- I understand that this maybe a long turnaround time, but please keep in mind I run this business by myself with a full-time daytime job and children. If you do decide to place your order I truly appreciate your patience and your business.
This does not include shipping time, so please keep that in mind when placing an order. (*Time frames may be Higher at times due to sales & a high volume of orders placed.
Please allow 14 business days(Tues-Fri) before inquiring with an update of your order status.

You can send me your Order# , High Quality Logo in PNG and JPEG format (NO screenshots , please) and any business information you would like on your products to: cruzcreativedesigns@gmail.com

I am unable to accept any rush orders at this time. I ask that you re-order any stationery supplies at least 3 weeks before you think you may run out. Please contact me before ordering if you need it in a RUSH as rush orders are not possible and refunds will not be given.

There are No Exchanges, Refunds or Returns due to the customized nature of each item.

My shipping days are Wednesdays & Fridays. I currently ship all domestic orders via USPS Mail with tracking.
Orders over $40 will receive free shipping.
When your order is completed you will be sent an email confirmation stating it has been fulfilled and you will also receive an email with your tracking number once your order has been shipped.
Once the package has left my hands and is given to USPS, Cruz Creative Designs is NOT responsible for delays, lost and/or stolen packages once its in USPS possession. I do not replace items that were lost or stolen via mail.
- INTERNATIONAL SHIPPING
  - I currently do not ship internationally. Hopefully in the near future

You can track your package by clinking this link and adding your tracking number: